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Warranty Policy

WE SHARE IN YOUR EXCITEMENT OF OWNING A NEW MATTRESS FROM CITY MATTRESS FACTORY

To get you on your way to experiencing the best night’s sleep,
we’d like to remind of a few things to help you enjoy your purchase.

MUST BE $799+

Our exchange policy applies to new mattresses with purchase price of $799 or higher.

GIVE IT 30 DAYS

Just like any good relationship, it takes time to get to know each other. The mattress needs time to break in, and you need time to acclimate to it – so we ask that you give it at least 30 days before you decide to take us up on the 100 Days of Comfort guarante.

FEES TO KNOW

A restocking fee applies at a rate of 10% of the product price before taxes or any fees. If applicable, the exchange delivery fee is $99. No fee for in-person exchange at the factory.

100 DAYS OF COMFORT

The first 100 days with your new mattress is the best time for you and the mattress to get to know each other. While we’re confident you’ll fall in love, we also know that occasionally, things just don’t work out and that’s OK. Please contact us before 100 days from the date of your purchase and we’ll help you find a better comfort fit. Also keep in mind that only one exchange is permitted during the comfort trial period.

WHAT’S EXCHANGEABLE

Only new mattress(es) can be exchanged. Sorry, that means no adjustable bases, accessories, or floor models. The product for exchange must be available in the showroom. You can exchange for product of equal or greater value (and pay any difference above original purchase price).