WE SHARE IN YOUR EXCITEMENT OF OWNING A NEW MATTRESS FROM CITY MATTRESS FACTORY
To get you on your way to experiencing the best night’s sleep,
we’d like to remind of a few things to help you enjoy your purchase.
100 DAY COMFORT GUARANTEE
The first 100 days with your new mattress is the best time for you and the mattress to get to know each other. The mattress needs time to break in, and you need time to acclimate to it – so we ask that you sleep on your new mattress for at least 30 days. If you feel as though the mattress is not the right one for you, please contact us before 100 days from the date of delivery and we’ll help you find a better comfort fit. There is only one exchange permitted with your mattress purchase. The mattress may be exchanged for something of equal or greater value, and pay any difference above original purchase price. There are no returns.
FEES TO KNOW
A 10% restocking fee will apply to the mattress being exchanged.
A delivery fee of $99 will be charged to any exchange utilizing our white glove delivery service.
There is no delivery fee for an in-person exchange at our facility located at 1200 W. Risinger Rd, Ft. Worth, TX 76134.
Only new mattresses can be exchanged. Adjustable bases, accessories (pillows, sheets, protectors), floor models, custom sizes, and clearance product are sold as-is no returns.